Review of Professional Management

Investigation of Relationship Between Selected Criteria of e-Governance Services with Satisfaction of e-Governance Service Users

Mayank R. Mathur¹ and Parimal H. Vyas¹

First Published 9 Jan 2023. https://doi.org/10.1177/09728686221143211

Article Information

Volume 20, Issue 2 December 2022

Corresponding Author:

Mayank R. Mathur, The Maharaja Sayajirao University of Baroda, Pratapgunj, Vadodara, Gujarat 390002, India.
Email: mayank.eme@gmail.com

¹ The Maharaja Sayajirao University of Baroda, Pratapgunj, Vadodara, Gujarat, India

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (http://www.creativecommons.org/licenses/by-nc/4.0/) which permits non-Commercial use, reproduction and distribution of the work without further permission provided the original work is attributed.

Abstract

The implementation of e-Governance for various government schemes and projects is considered a positive movement for effective and transparent governance around the globe. India as an emerging economy is developing a strong governance network. According to figures from the Statista website, there are approximately 3,870 services of the government of India being included on the e-governance platform as on date 25 January 2022 and this is ever-increasing. The present study was done to evaluate the relationship between various selected criteria of e-governance services, namely benefits, integrity, accessibility, extensibility, problems faced and perceived usefulness with satisfaction of e-governance service users. The study was conducted among 100 users of e-governance applications/websites collected from Google Forms, by selected users of Vadodara city of State of Gujarat. The research study yielded major findings that hover around the dimension of integrity and perceived usefulness of e-governance schemes. It can be inferred that the e-governance schemes display the highest preferences of beneficiaries for integrity and perceived usefulness dimensions.

Keywords

Accessibility, benefits, electronic governance, extensibility, government and governance

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