Review of Professional Management

Assessing Quality in Ready-Mix Concrete Production: A Case Study of B. L. Kashyap and Sons Ltd

Anand Jaiswal¹, Teena Singh², Ankita³ and Aviral Jha⁴

First Published 27 Jul 2023. https://doi.org/10.1177/09728686231189028

Article Information

Volume 21, Issue 1 June 2023

Corresponding Author:

Anand Jaiswal, Department of Operations and SCM, New Delhi Institute of Management, 50(B&C), behind Batra Hospital, Tughlakabad Institutional Area, New Delhi, Delhi 110062, India
Email: anand.jaiswal@ndimdelhi.org

¹ Department of Operations and SCM, New Delhi Institute of Management, New Delhi, Delhi, India

² New Delhi Institute of Management, New Delhi, Delhi, India

³ PWC, Gurgaon, Haryana, India 4 ICICI Bank, Sitamarhi, Bihar, India

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (http://www.creativecommons.org/licenses/by-nc/4.0/) which permits non-Commercial use, reproduction and distribution of the work without further permission provided the original work is attributed.

Abstract

This case study focuses on B. L. Kashyap and Sons Ltd (BLK), a renowned construction company in India, which encountered quality issues in the manufacturing process of ready-mix concrete. A comprehensive analysis utilising quality tools was undertaken to identify the underlying causes of these issues. The study revealed that defects in test and inspection, along with high temperatures during the process, were significant concerns. To address these challenges, the study explores strategies and structural changes that actively involve suppliers, stakeholders, managers, work teams and customers in improving the production process. Emphasising the importance of clearly defining responsibilities, duties and fostering continuous process improvement, this case study provides valuable insights for organisations seeking to enhance quality control and cultivate a culture of continuous improvement.

Keywords

Case study research, quality, quality management, total quality management

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