Review of Professional Management
issue front

Deepanjana Varshney1

First Published 30 Nov 2003. https://doi.org/10.1177/rpm.2003.1.1.74
Article Information Volume 1, Issue 1 November-2003

1Assistant Professor, NDIM

Abstract

Mr. Saxena , GM (Operations & HR) of Paramount Group of Companies read the resignation letter with a grim expression. It was given early in the morning by his Senior Accountant, Mr. Roy.In brief words, the gentleman had stated that he was leaving the organization for personal reasons. In a month it was the third letter he was reading. Mr Saxena had been with the Paramount Group for five years and was a driving force behind the company's recent successes in the past two years. The company had started with the manufacture and supply of Engineering parts and expanded into other Industrial products soon. The Chairman, who had started with a modest capital, intended to diversify in the field of FMCG and Exports in a year or so.Hence a lot of planning and formulation was going on.The company was having a good reputation in the market, infact the market share increased by 11.5% in the last financial year.Even a survey done by the Sales people revealed customer satisfaction (the sample consisted of customers and the sections of the channels also, inclusive of the small retailers). But for how long, pondered Mr. Saxena.He was not happy with the recent spurt of turnovers more so because the employees were known for good performance.


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