From the Editors’ Desk
Prof.(Dr.) Arati Basu
Leading and Managing Virtual Communities of Practice (VCoPs): A Contextual Understanding and Exploration
Anil Behal , Sana R. Mitchell
Post-9/11 America: Intuiting Culturally Sensitive Leadership in Higher Education
Sana R. Mitchell
Non-Performing Assets: A Study of Scheduled Commercial Banks in India
E. Hari Prasad , G.V. Bhavani Prasad
A Study on the Efficiency of Complaint Redressal System Adopted by selected Indian Banks and its Association with the Net Profit Earned
Surinder Singh , Navdeep Kaur
A Comparative Study of the Scheduled Commercial Banks of Meghalaya and India
Govinda Prasad Bhanda
Healthcare Service Providers’ Perception Towards Service of Public Hospitals in Kolkata: An Empirical Study
J.K. Das, Sarada Prasad Datta
Customer Relationship Management (CRM), Customer Satisfaction and Customer Lifetime Value (CLV) in Retail
Dimple Kaul
An Empirical Study to Explore the Relation Between Spiritual Intelligence and Emotional Intelligence among Commerce Students
Amita Jain, Rajeev Kansal
Impact of Compensation Plans on Salesforce Motivation
Zoha Fatima
Technology and Innovation Management
Rinku Dixit
Maternal and Child Health in India Policies and Challenges
Iffat Naseem