Indian retail industry is booming. Malls are everywhere. One wonders how will these malls survive but more and more malls are coming up everywhere. The case study deals with such a mall that opened with a great fanfare. It is located in Mohan Nagar, Ghaziabad, an industrial township very close to Delhi. The mall is developed by a very reputed building and construction company. It has all the facilities of a modem mallhuge parking space, exciting exteriors, plush interiors, escalators, six screen multiplex, food court, super market and a host of other attractions. The mall is well planned and is being maintained very well.