Review of Professional Management
issue front

Ashish Varnta1 , Mukesh Kumar Jain2 , Ishika Varma3

First Published 31 Dec 2010. https://doi.org/10.1177/rpm.2010.8.2.116
Article Information Volume 8, Issue 2 July-December-2010

1Assistant Professor, IMT Ghaziabad , 2Reader, M.M.HCollege, Ghaziabad , 3Research Scholar, M. M. H College, Ghaziabad.

Abstract

The Knowledge process outsourcing (KPO) industry is responsible for creating employment and transmitting benefits o f globalization to the Indian public. The KPO in consideration wa.y based in the sub urban area o f Delhi and had been set up, inter alia, to meet the needs o f Power sector and Energy .sector clients (name not revealed on company’s request). This mid size KPO which operated in multi shifts, was established 9 years ago in 2001 and has both European and North American clients and has created a name for itself for quality services across the verticals. The primary data we obtained directly from the company is analysed with Standard Costing variance analysis, then variances are ascertained and classified as favourable or adverse for this KPO dedicated to the power sector clients.


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