1Professor New Delhi Institute of Management And Adviser Spic Macay and FICCI
Wikipedia defines diplomacy as the art and practice of negotiations between representatives of states. It usually refers to international diplomacy; the conduct of international relations through the intercession of professional diplomats with regard to the issues of peace-making, trade, war, economics, culture, environment and human rights. In an informal and social sense, diplomacy is the employment of tact to gain strategic advantage or to find mutually acceptable solutions to a common challenge. One set of tools being a phrasing /formulation of views in a nonconfrontational or polite manner.